Shipping & Returns

1. VAT

Tax is included in the pricing.

2. Shipping

Shipping for all orders is charged by weight. To check shipping charges for an item, add it to your shopping basket, view its contens and click the 'Estimate Shipping' button.

3. Returns

We want you to be completely satisfied with your purchases, and what's more so do the crafts people who have made them. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.
We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary.
If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (with your customer advice note) within 14 days of the date of receipt and we will refund your money or send you a replacement - no questions asked. Please note we are only able to replace identical products (requests for different sizes acceptable), so if you wish to order additional items it will be treated as a new order.

Please refer to our Terms and Conditions page for more information.

Contact us if you have any specific questions about wholesale terms and conditions.